Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Центр підтримки eHealth
  1. Центр підтримки eHealth
  2. Служба підтримки ЕКОПФО

Створити заявку на підтримку

Required fields are marked with an asterisk*
e.g. 2025-12-11
e.g. 03:16 PM

Знаходиться в кабінеті в розділі Мої Дані (id для запитів на технічну підтримку) та має формат xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

+380123456789

43700200

ID пацієнта

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"4cab2c7bd13e76cdc742e0d01a98b37097c59af4_lout","branding":{"id":"32","key":"ecopfo","name":"Служба підтримки ЕКОПФО","portalBaseUrl":"/servicedesk/customer/portal/32"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b9d23651-6769-408b-adc4-a721e248b947/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MTMwZTg4MS00MTAzLTQxMWMtYWM2YS1kZGFiMDA4MjRhYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI5ZDIzNjUxLTY3NjktNDA4Yi1hZGM0LWE3MjFlMjQ4Yjk0NyI6WyJyZWFkIl19LCJleHAiOjE3NjU0NjY4MTAsIm5iZiI6MTc2NTQ2NjIxMH0.kdIDJSRVU7XWbvGJa9pbtOEAWigL2oCzKWnQ0B8W9n4&client=9130e881-4103-411c-ac6a-ddab00824aa7&mode=fit","logoId":"b9d23651-6769-408b-adc4-a721e248b947","isLogoAvailable":true,"helpCenterTitle":"Вітаємо в Центрі підтримки eHealth","sharedPortalName":"Центр підтримки eHealth","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Ласкаво просимо до центру підтримки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Вітаємо в Центрі підтримки eHealth","sharedPortalName":"Центр підтримки eHealth","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005da6","helpCenterTitleColor":"#005da6","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e5e9c7a6-fb64-4247-ac9e-1f5c5818dc07/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MTMwZTg4MS00MTAzLTQxMWMtYWM2YS1kZGFiMDA4MjRhYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU1ZTljN2E2LWZiNjQtNDI0Ny1hYzllLTFmNWM1ODE4ZGMwNyI6WyJyZWFkIl19LCJleHAiOjE3NjU0NjY4MTAsIm5iZiI6MTc2NTQ2NjIxMH0.7Iw7XXAYtVJiEMsBEH3TFCOjRemek_YIqvsUvJCMn4A&client=9130e881-4103-411c-ac6a-ddab00824aa7&height=300&mode=fit","bannerMediaApiFileId":"e5e9c7a6-fb64-4247-ac9e-1f5c5818dc07","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"32","key":"ecopfo","projectId":10229,"serviceDeskId":32,"name":"Служба підтримки ЕКОПФО","description":"<p>На цьому ресурсі ви можете створити заявку на підтримку ЕКОПФО</p>","portalBaseUrl":"/servicedesk/customer/portal/32","reqTypes":[{"id":"296","name":"Створити заявку на підтримку","descriptionHtml":"","callToAction":"Створити заявку на підтримку","introHtml":"<p>Цією заявкою Заявник просить вирішити питання/інцидент.</p>","icon":10466,"iconUrl":"https://e-health-ua.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[88],"key":""},{"id":"297","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10551,"iconUrl":"https://e-health-ua.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"298","name":"Створити заявку на технічну підтримку","descriptionHtml":"","callToAction":"Створити заявку на технічну підтримку","introHtml":"","icon":10466,"iconUrl":"https://e-health-ua.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":88,"name":"DRMV"}],"orderMapping":{"88":[296]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":32,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECOPFOSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Ukrainian (Ukraine)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MTMwZTg4MS00MTAzLTQxMWMtYWM2YS1kZGFiMDA4MjRhYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIyOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU0Njc0MTAsIm5iZiI6MTc2NTQ2NjIxMCwiYW5vbklkIjoiYW5vbi11c2VyIn0.MZQ9kFhDTrBAjEpRLTsnnGNgSINAjbqgQAC3iRlyNcg","targetCollection":"upload-project-10229","endpointUrl":"https://api.media.atlassian.com","clientId":"9130e881-4103-411c-ac6a-ddab00824aa7","tokenDurationInMins":20}},"reqCreate":{"id":296,"projectId":10229,"issueType":{"id":"10289","name":"General request"},"form":{"name":"Створити заявку на підтримку","descriptionHtml":"","callToAction":"Створити заявку на підтримку","intro":"<p>Цією заявкою Заявник просить вирішити питання/інцидент.</p>","instructions":"","icon":10466,"iconUrl":"https://e-health-ua.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Короткий опис проблеми/інциденту","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10474","fieldConfigId":"10744","label":"Дата та час виникнення інциденту","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10481","fieldConfigId":"10751","label":"Суб'єкт господарської діяльності (назва)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10527","fieldConfigId":"10815","label":"USER ID (ID користувача)","description":"Знаходиться в кабінеті в розділі Мої Дані (id для запитів на технічну підтримку) та має формат xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx","descriptionHtml":"<p>Знаходиться в кабінеті в розділі Мої Дані (id для запитів на технічну підтримку) та має формат xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10523","fieldConfigId":"10809","label":"Контактний номер телефону","description":"+380123456789","descriptionHtml":"<p>+380123456789</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10265","fieldConfigId":"10467","label":"ЄДРПОУ закладу","description":"43700200","descriptionHtml":"<p>43700200</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10242","fieldConfigId":"10430","label":"ID пацієнта","description":"ID пацієнта","descriptionHtml":"<p>ID пацієнта</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10484","fieldConfigId":"10754","label":"Яку дію намагався виконати користувач?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10503","fieldConfigId":"10782","label":"Trace ID (За наявності)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Вкладення (скріншоти/відео)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/32/create/296","requestValidateBaseUrl":"/servicedesk/customer/portal/32/validate/296","calendarParams":{"firstDay":0,"date":"2025-12-11T15:16:50+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%Y-%m-%d","dateTimeIfFormat":"%Y-%m-%d %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MTMwZTg4MS00MTAzLTQxMWMtYWM2YS1kZGFiMDA4MjRhYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIyOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU0Njc0MTAsIm5iZiI6MTc2NTQ2NjIxMCwiYW5vbklkIjoiYW5vbi11c2VyIn0.MZQ9kFhDTrBAjEpRLTsnnGNgSINAjbqgQAC3iRlyNcg","targetCollection":"upload-project-10229","endpointUrl":"https://api.media.atlassian.com","clientId":"9130e881-4103-411c-ac6a-ddab00824aa7","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=e-health-ua","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4cab2c7bd13e76cdc742e0d01a98b37097c59af4_lout","baseUrl":"https://e-health-ua.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://e-health-ua.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9130e881-4103-411c-ac6a-ddab00824aa7","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"526a988ee3f54be797a0d33c48a1ea50","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://e-health-ua.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}