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Table of Contents

Service Request Program Processing State Model

Status	Description	Terminal State (Y\|N)
New	Available for usage service request whith program, patient is not in the queue	N
In Queue	Service Request is used by some legal entity i.e. patient is in the queue but provision of the ordered service has not been started yet	N
In Progress	Service Request is being processed i.e. provision of the ordered service has been started, but not completed yet	N
Completed	Service Request has been processed, feedback is given	Y

From (Status)	To (Status)	Method	Notification to Event Manager (Y\|N)	Notification to Patient (Y\|N)
New	In Queue	Use Service Request	Y	N
In Queue	New	Release Service Request	Y	N
In Queue	In Progress	Change service request status to In progress	Y	N
In Progress	Completed	Complete Service Request	Y	Y

Status	Description	Terminal State (Y\|N)
Active	Signed and active service request	N
Entered In Error	Service Request is cancelled because of human mistake in the process of creation	Y
Recalled	Service Request is recalled because of absence of necessity/autoexpiration and other reasons (for example fraud)	Y

From (Status)

To (Status)

To (Usage State)

Method

Notification to Event Manager (Y|N)

Notification to Patient (Y|N)

Active

Entered In Error

-

Cancel Service Request

Y

Active

Recalled

-

Recall Service Request

Auto Cancel Service Request

Y

...