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Table of Contents

Service Request Program Process Model


StatusDescriptionTerminal State (Y|N)
NewSigned and available for usage service request, patient is not in the queueN
In QueueService Request is used by some legal entity i.e. patient is in the queue but provision of the ordered service has not been started yetN
In ProgressService Request is being processed i.e. provision of the ordered service has been started, but not completed yetN
CompletedService Request has been processed, feedback is givenY

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From (Status)To (Status)MethodNotification to Event Manager (Y|N)Notification to Patient (Y|N)
NewIn QueueUse Service Request YN
In QueueNewRelease Service RequestYN
NewIn Progress

Change service request status to In progress

YN
In ProgressCompleted

Mark Service Request As Completed (Kafka Consumer on Close Episode)

Dispense Service Request

YY

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Service Request State Model


StatusDescriptionTerminal State (Y|N)
Active
N
Entered In ErrorService Request is recalled because of human mistake in the process of creationY
CancelledService Request is cancelled because of absence of necessity and other reasons (for example fraud)Y

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