Overview

Service request auto-expiration process starts periodically based on the value of configuration parameter SERVICE_REQUEST_AUTOEXPIRATION_SCHEDULE. It cancels all service requests in status Active that have an expiration date less than the current time.

Process

1. Update status = cancelled for all service request Update 
   1. status = cancelled
   2. status_reason = autoexpired
   3. status history

           for all service requests where status = active and expiration_date < current_time