...
| From (Status) | To (Status) | Method | Notification to Event Manager (Y|N) | Notification to Patient (Y|N) |
|---|---|---|---|---|
| New | In Queue | Use Service Request | Y | N |
| In Queue | New | Release Service Request | Y | NNew |
| In Queue | In Progress | Change service request status to In progress | Y | N |
| In Progress | Completed | Complete Service Request | Y | Y |
...