Overview

Service request auto-expiration process starts periodically based on the value of configuration parameter SERVICE_REQUEST_AUTOEXPIRATION_SCHEDULE. It cancels all service requests in status Active that have an expiration date less than the current time.

Process

1. Update 
   1. status = cancelled recalled
   2. status_reason = autoexpired
   3. status history

           for all service requests where:

• status = active

...

• expiration_date < current_time
• program_processing_status= NULL or new