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This page and the articles accompanying it describe how to work with different types of requests in eHealth Jira Service Desk (for users and operators)

Child pages (Children Display)

Деякі описи можна знайти тут: https://docs.google.com/spreadsheets/d/1gNo5gixbDqKvenzNHM_kJU0v2SdqNWLLxZuFVnStZyM/edit#gid=0