Service Requests State Model

Process Model

Status	Usage State	Description	Terminal State (Y\|N)
New	used_by_legal_entity is empty	Signed and available for usage service request, patient is not in the queue	N
New	used_by_legal_entity is not empty	Service Request is used by some legal entity i.e. patient is in the queue but provision of the ordered service has not been started yet	N
In Progress		Service Request is being processed i.e. provision of the ordered service has been started, but not completed yet	N
Completed		Service Request has been processed, feedback is given	Y

From (Status)	To (Status)	To (Usage State)	Method	Notification to Event Manager (Y\|N)	Notification to Patient (Y\|N)
New	-	used_by_legal_entity is populated by calling legal entity	Use Service Request	Y	N
New	-	used_by_legal_entity is cleared	Release Service Request	Y	N
New	In Progress	-	Change service request status to In progress	Y	N
In Progress	Completed	-	Mark Service Request As Completed (Kafka Consumer on Close Episode) Dispense Service Request	Y	Y

Status	Description	Terminal State (Y\|N)
Active		N
Entered In Error	Service Request is recalled because of human mistake in the process of creation	Y
Cancelled	Service Request is cancelled because of absence of necessity and other reasons (for example fraud)	Y

From (Status)

To (Status)

To (Usage State)

Method

Notification to Event Manager (Y|N)

Notification to Patient (Y|N)

Active

Entered In Error

-

Recall Service Request

Y

Active

Cancelled

-

Cancel Service Request

Auto Cancel Service Request

Y